Last updated: March 2026
By accessing and using the Grand Metropolitan Hotels website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
All reservations are subject to availability and confirmation. Rates displayed are per room per night unless otherwise stated. Additional taxes, fees, and charges may apply depending on the property and location. Reservations may require a valid credit card for guarantee. Specific cancellation policies vary by rate type and property.
Cancellation policies vary by property, rate type, and booking channel. Flexible rates typically allow free cancellation up to 24-48 hours before arrival. Non-refundable rates are charged at the time of booking and cannot be cancelled or modified. Please review the specific cancellation policy at the time of booking.
Standard check-in time is 3:00 PM and check-out time is 11:00 AM local time, unless otherwise specified by the property. Early check-in and late check-out may be available upon request and subject to availability. Additional charges may apply.
Guests are expected to conduct themselves in a manner that does not disturb other guests or damage hotel property. Grand Metropolitan Hotels reserves the right to refuse service or remove any guest who violates these standards. Guests are responsible for any damage caused to hotel property during their stay.
All content on this website, including text, graphics, logos, images, and software, is the property of Grand Metropolitan Hotels AG or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without prior written consent.
Grand Metropolitan Hotels shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability shall not exceed the amount paid for the specific reservation giving rise to the claim.
These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.
Grand Metropolitan Hotels reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the modified terms.